Title: Contact Center Representative
Location: Austin, TX 78728 (Remote)
Responsibilities
Provide unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
Assist with problem resolution as needed.
Respond to phone inquiries in a prompt, courteous, and concise manner.
Document all encounters in clear and concise online logs.
Transfer callers to other Call Center units as required.
Meet individual performance standards.
Perform other duties as may be assigned by management.
Attain and maintain strict required attendance and performance metrics.
Skills Description
Six recent months of contact center experience (inbound calls).
Would be nice to have:
Microsoft Office experience.
Effective at multi-tasking.
Role Details
Local: Yes Must be local to Austin.
Shift Availability: Must be available for any 8-hour shift from 7 AM to 7 PM.
Schedule Change Requests: Not accommodated during the first 90 days.
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