Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Overview: 

The Strategic & Occupancy Planner plays a pivotal role in optimizing an organization's corporate real estate portfolio by seamlessly integrating long-term strategic vision with detailed, data-driven occupancy planning. This individual is responsible for developing and implementing comprehensive real estate strategies that align with business objectives, while also managing day-to-day occupancy and space utilization to ensure efficiency, employee well-being, and cost-effectiveness across the portfolio. This role requires a strong analytical mindset, excellent communication skills, and the ability to translate high-level business goals into actionable real estate and space solutions.

What you get to do within this job:

• Integrated Real Estate Strategy Development: Collaborate with senior leadership, business units, and finance to develop a holistic, multi-year corporate real estate strategy that supports organizational growth, talent attraction/retention, and financial objectives. 
• Occupancy Forecasting & Demand Planning: Develop and maintain accurate headcount forecasts and demand plans in partnership with HR and business leaders to anticipate future space needs and inform strategic real estate decisions. 
• Portfolio Analysis & Optimization: Conduct in-depth analysis of the existing real estate portfolio, including space utilization rates, occupancy costs, and market trends, to identify opportunities for optimization, consolidation, and strategic investment or divestment. 
• Block & Stack Planning: Create high-level block and stack plans for buildings and campuses, effectively allocating space to departments and business units based on strategic adjacencies, growth projections, and functional requirements. 
• Scenario Modeling & Financial Impact: Develop and evaluate various real estate and occupancy scenarios, assessing their financial implications (e.g., NPV, ROI) to support decision-making and quantify the value of proposed solutions. 
• Data Management & Reporting: Maintain accurate occupancy data within Computer-Aided Facility Management (CAFM) or Integrated Workplace Management System (IWMS) platforms. Generate and present comprehensive reports and dashboards on occupancy trends, utilization metrics, and strategic portfolio performance to stakeholders. 
• Workplace Standards & Guidelines: Apply and contribute to the evolution of workplace standards, guidelines, and best practices related to space allocation, design, ergonomics, and employee experience, ensuring consistency across the portfolio. 
• Relocation & Churn Management : Partner with facilities, project management, and business units to plan and execute major internal relocations, restacks, expansions, and ongoing churn, minimizing business disruption. 
• Stakeholder Engagement & Communication: Serve as a primary point of contact for business units regarding both strategic real estate needs and day-to-day occupancy requirements. Facilitate discussions, gather requirements, present findings, and gain alignment on proposed solutions. 
• Risk Mitigation & Compliance: Identify potential risks related to real estate strategy and occupancy planning, ensuring compliance with relevant building codes, safety regulations, and internal policies. 
• Technology & Process Improvement: Leverage and champion the use of CRE technology solutions (e.g., IWMS, business intelligence tools) to enhance data accuracy, automate processes, and improve the efficiency and effectiveness of both strategic and occupancy planning functions. 

Qualifications

To be successfull you have:

• Bachelor's degree in Real Estate, Facilities Management, Business Administration, Architecture, Interior Design, or a related field. Master's degree or relevant industry certifications (e.g., CoreNet Global MCR, IFMA CFM) highly desirable. 
• 8+ years of combined experience in corporate real estate strategic planning and occupancy planning roles, demonstrating a strong understanding of both long-term portfolio management and tactical space utilization. 
• Proven ability to perform complex data analysis, financial modeling, and strategic problem-solving. 
• High proficiency in CAFM/IWMS systems (e.g., Archibus, Tririga, Accruent), AutoCAD, and advanced Microsoft Excel skills (pivot tables, complex formulas). 
• Exceptional communication, presentation, and interpersonal skills, with the ability to effectively engage and influence diverse stakeholders at all organizational levels. 
• Strong organizational skills and the ability to manage multiple priorities and projects in a dynamic, fast-paced environment. 
• Demonstrated understanding of workplace trends, space optimization techniques, and the impact of real estate on business performance. 
• Experience with project management methodologies is beneficial. 
• A strategic thinker with a detail-oriented approach to execution.

For positions in this location, we offer a base pay of $124,700 - $218,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as

qualifications

, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Job Tags

Full time, Work at office, Remote work, Relocation, Flexible hours,

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